Do you come to my home?
Yes, The Pooch Mobile is a convenient mobile service that drives to the customer's home.
What is included in a Pooch Mobile service?
Brushing – Hydrobath – Nail Clip – Ear & Eye Clean – Blow Dry – Deodorize – Aromatherapy Rinses – Free doggie treats.
My dog is shedding, what will help?
Regular washing with The Pooch Mobile will help reduce shedding.
Do I see the same groomer at each appointment?
Yes, The Pooch Mobile has operators assigned to each area.
Do I need to show proof of my dog's vaccinations prior to the appointment?
No, proof of vaccinations is not required by The Pooch Mobile.
What is a hydrobath?
A hydrobath is a veterinarian-approved dog-washing tub, which is the very best dog-washing system.
Do you trim the dog's nails?
Yes, nail clipping is included in the service at no extra charge.
Do you brush the dog's teeth?
No, teeth cleaning is not part of The Pooch Mobile service. Dogs' teeth should be cleaned as often as our own; therefore, only brushing dogs' teeth every 2 – 6 weeks will have very little benefit to the dog.
Do you have a travel charge to come to my home?
No, The Pooch Mobile NEVER charges for traveling to the customer's home.
Is "grey water" discarded in city drainage?
No, all wastewater is collected and disposed of on the private property.
Do you offer a "style or full shave" service?
The Pooch Mobile specializes in mobile dog washing. We do have a limited number of operators offering style cuts. Please check with your local operator.
Do you provide your water?
Yes, The Pooch Mobile has a pre-heated water tank in all mobile units.
Is the water heated?
Yes, each dog is washed in warm water.
Do you use fresh water?
Yes, each dog is washed in fresh water.
Is the hydrobath and equipment sanitized between dogs?
Yes, Pooch Mobile operators sanitize between each dog washed.
Which shampoos do you use?
The Pooch Mobile uses specially formulated shampoos that are hypoallergenic, environmentally friendly, and pH-balanced for the dog's skin.
Are Pooch Mobile operators licensed and insured?
Yes, Pooch Mobile operators are independent business owners who are licensed and insured.
Is my dog returned to me dry?
Yes, full blow dry is included in The Pooch Mobile service.
Do you use a cage dryer?
No. The Pooch Mobile only uses hand-held warm-air blow dryers.
Do you have a cancellation policy?
Yes. We appreciate that life is hectic, but we kindly ask that you respect our time and give 48 hours notice in the event you need to cancel your appointment so that operators can reallocate your appointment time to another client.
Do you charge for missed appointments?
Yes, Pooch Mobile operators can charge customers for a missed appointment if less than 24 hours notification is given.
I lost the phone number for The Pooch Mobile operator for my area…who can I call?
Use the search below to locate your local Pooch Mobile operator, or call 1-866.933.5111 (24/7).
What is the 1-866 number for?
Our 1-866.933.511 number is answered by a messaging service 24/7. Real people answer the phones as The Pooch Mobile, take the customer's details, and forward the message to the appropriate operator via a text message. This allows The Pooch Mobile to focus on the dog in the hydrobath.
Contact Our Team Today!
Find answers to common mobile dog wash questions from The Pooch Mobile. Call our team today!
Phone:
1-866-933-5111
Email: info@thepoochmobile.com
Business Hours: Monday - Sunday: 24 Hours
By appointment only
